Current
About Karl Mosses
Technology, with your business in mind.
I'm Karl Mosses Banlasan, IT Head at RSB Jathnier in Davao City. I focus on practical digital transformation: connecting systems, improving workflows, and helping teams work better.
Digital Transformation · Development · IT Solutions
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My approach
Understand the business. Make the technology useful.
I start by listening to the people doing the work. Then I plan a practical solution, communicate clearly, and build something the team can maintain long after launch.
- Clear priorities and honest communication.
- Reliable delivery, documentation, and handover.
- Maintainable systems with lasting operational value.
Experience
From technical support to IT leadership.
January 2026 - Present
Computer Systems Servicing Trainer | Damla Training Institute of Technology, Inc.
October 2024 - Present
IT Manager | Cottage Dream Vacations
September 2022 - January 2025
Network Operations Center Engineer | ViewQwest
August 2022 - October 2024
Part-time Web Developer / Technical VA | Cottage Dream Vacations
July 2020 - August 2022
Network Support Engineer | ViewQwest
Project-based
Freelance IT Solutions Consultant
Plans and deploys CCTV solutions, network setups, VPN and point-to-point connectivity, web applications, business systems, automation, and integration work for selected independent projects.A little more background
The experience behind the work.
Explore my story, technical experience, and credentials.
Professional story
My range of skills comes from working where technology meets day-to-day operations. At ViewQwest, I progressed from Network Support Engineer to NOC Engineer, troubleshooting connectivity, monitoring services, and coordinating incidents with clients, carriers, field technicians, and vendors. That experience taught me to think beyond a single device or application and understand how an entire service depends on its parts.
In August 2022, I began part-time web development work for Cottage Dream Vacations alongside my ViewQwest role. Websites grew into booking applications, dashboards, loyalty tools, and integrations connecting CRM, marketing, payments, and internal systems. Development gave me another way to solve operational problems: build the missing connection or simplify a task people repeat every day.
My promotion to IT Manager in October 2024 expanded that responsibility to infrastructure, access, deployments, support priorities, budgets, and vendor coordination. I work with leadership and different departments to understand their requirements, agree on priorities, and deliver technology that supports the company's goals.
I look for ways to reduce repetitive work and unnecessary costs while protecting reliability, security, and the quality of the result. Sometimes that means automation; sometimes it means improving an existing system or choosing a more suitable service. The aim is to give teams dependable tools and more time to serve customers and grow the business.
Freelance infrastructure and software projects keep that work hands-on. Since January 2026, I have also taught Computer Systems Servicing part-time at Damla Training Institute of Technology, Inc., helping learners turn technical concepts into practical troubleshooting and support skills.
IT Head | RSB Jathnier
Focuses on practical digital transformation in Davao City, connecting systems, improving workflows, and aligning technology with business needs.
Computer Systems Servicing Trainer | Damla Training Institute of Technology, Inc.
Delivers part-time practical instruction in computer hardware, operating-system installation, networking, preventive maintenance, and technical troubleshooting aligned with CSS competencies.
IT Manager | Cottage Dream Vacations
Promoted from part-time Web Developer / Technical VA to full-time IT Manager, leading IT operations, digital infrastructure, system administration, security, support priorities, deployments, vendors, and business-system integrations.
Network Operations Center Engineer | ViewQwest
Promoted from Network Support Engineer, monitoring enterprise infrastructure, handling incidents and outages, coordinating escalations, supporting corporate connectivity, and documenting network operations. This overlapped with part-time evening web and technical VA work for Cottage Dream Vacations.
Part-time Web Developer / Technical VA | Cottage Dream Vacations
Worked part-time after ViewQwest shifts, building booking applications, business systems, internal tools, loyalty platforms, dashboards, middleware, automations, and web platform operations.
Network Support Engineer | ViewQwest
Provided technical support for corporate connectivity incidents, service requests, client communication, ONU setups, VLANs, EVPL configurations, migrations, and backend NOC operations.
Technical expertise
IT Operations and Leadership
- Digital transformation
- IT operations
- Technical project leadership
- System deployment
- Jira
- Vendor coordination
- Process improvement
Systems Administration
- Microsoft 365
- Office 365 Administration
- Active Directory
- SharePoint
- DNS
- SMTP
- Help desk support
Networking and NOC
- TCP/IP
- GPON
- Metro Ethernet
- EVPL
- IEPL monitoring
- Routing
- Network monitoring
Network Security
- Palo Alto Networks
- Fortinet
- Firewalls
- VPN
- WAN/LAN/WLAN
- Cisco
- Ubiquiti UniFi
Web and Software Development
- JavaScript
- TypeScript
- React.js
- Next.js
- Node.js
- Laravel
- PHP
- MySQL
CMS and E-Commerce
- WordPress
- WooCommerce
- Custom CMS
- Content management
- PayPal integration
- Stripe
- SendGrid
CRM and Automation
- n8n
- Zapier
- Make
- CRM automation
- GoHighLevel (GHL)
- Lead nurturing and sales pipelines
- Meta Ads lead workflows
- Customer lifecycle automation
- Marketing automation
- ClickFunnels
- Lead management
- API development
- Business workflows
AI and LLM Integration
- GPT-5.6-Sol
- Gemini API
- AI-assisted workflows
- Prompt design
- API-based assistants
- Automation logic
Infrastructure and Site Technology
- CCTV
- DVR/NVR
- Point-to-point internet
- DWDM
- Huawei
- Juniper switches
- Hardware support
Training and Documentation
- Networking/CCNA Training
- Technical support
- CSS training
- Runbooks
- User handover
- Knowledge transfer
Licenses & certifications
Palo Alto Networks
Palo Alto Networks Certified Network Security Administrator - PCNSA
Credential ID PAN00254220
Palo Alto Networks
Firewall Essentials: Configuration and Management (EDU-210)
Credential ID 259541864
Palo Alto Networks
Fundamentals of SOC (Security Operations Center)
Credential ID 254154928
Palo Alto Networks
Fundamentals of Cloud Security
Credential ID 254154135
Palo Alto Networks
Network Security
Credential ID 254152388
Palo Alto Networks
Introduction to Cybersecurity
Credential ID 254151880
Technical Support Fundamentals
Credential ID WJHQJB7YNMYZ
Microsoft
Microsoft Technology Associate: Security Fundamentals (MTA)
Credential ID xDJC-s2cx
Technical Education and Skills Development Authority
Computer Systems Servicing NC II
Technical Education and Skills Development Authority
Trainers Methodology Level I
Education
University of Mindanao
Master's degree, Information Technology
Computer/Information Technology Administration and Management focus.
University of Mindanao
Bachelor's degree, Computer Science
Foundation in software development, systems, and computer networking.
Mapua Malayan Colleges Mindanao
Bachelor of Science in Accountancy
Earned units / second course with accounting and business context.